Open to what's next
Matthew
Brian.
✓
Technology, made human
Technology rarely fails in the box — it fails in the hands.
From frontline support to AI strategy, I've made a career of closing that gap: part strategist, part communicator, turning rollouts into tools people actually want to use.
◯ Miami–Fort Lauderdale, FL
$21K saved
800+ trained
30+ locations on Copilot
Where I’ve been
/ experience
IT Manager — AI & Systems Strategy
2025 — NOW CURRENT
360°
client view, one system
Architecting the Dynamics 365 + Business Central ecosystem and AI-driven automation that unifies CRM, ERP, and the client experience.
→Designing end-to-end Dynamics 365 + Business Central architecture across retail and e-commerce
→Building AI-assisted workflows connecting CRM, inventory, and high-touch client communications
→Serving as the bridge between leadership ambition and real-world implementation
IT Incident & Training Lead
2023 — 25
30+
locations on Copilot
Built technical training end-to-end with ADDIE — needs analysis, e-learning, labs — plus a knowledge base that gave IT one voice.
→Launched a company-wide Microsoft Copilot rollout across 30+ locations
→Designed full ADDIE-based training: needs analysis, e-learning modules, hands-on labs
→Built the knowledge base that standardized IT communication across the organization
Market Trainer
2022 — 23
500+
associates trained
Ran 30 Target & Best Buy locations across South Florida; trained 500+ associates and lifted training engagement 30%.
→Managed training operations across 30 retail locations in South Florida
→Onboarded and upskilled 500+ associates on Amazon device ecosystems
→Increased training engagement 30% through redesigned facilitation approach
Technology Productivity Consultant
2019 — 22
300+
remote, overnight
Moved 300+ people fully remote overnight, drove 100% platform adoption, and renegotiated vendor contracts for $21K saved.
→Orchestrated a full remote transition for 300+ staff — executed in days, not months
→Achieved 100% adoption of productivity platforms across the office
→Renegotiated vendor contracts and reduced software spend by $21K annually
Senior Field Technician
2017 — 19
250+
technician network
Led and trained a 250+ technician network, launched 4 new markets, and kept a $250K inventory at zero discrepancies.
→Built and led a 250+ technician field network across multiple markets
→Launched operations in 4 new markets from the ground up
→Maintained $250K inventory with zero discrepancies across the program lifecycle
Apple
Technical Specialist → Mac Genius
2012 — 17
2,000+
five-star resolutions
Five-star support: resolved 2,000+ customers, mentored 50+ technicians, and translated jargon into plain English.
→Resolved 2,000+ customer cases with a five-star satisfaction record
→Mentored 50+ technicians through Apple certification and onboarding
→Pioneered the habit of translating tech-speak into language that actually landed
/ toolkit
AI Enablement
Microsoft Copilot
Dynamics 365
Business Central
CRM Strategy
Change Management
Rollout Strategy
Adult Education (ADDIE)
Public Speaking
Ops That Scale
Claude
ChatGPT
Gemini
Google Workspace
/ certified
✓Apple Certified Macintosh Technician
✓Apple Mobile Device Certified
✓Certified Trainer
✓CS-516 Windows · CH-101 PC Basics
Training & speaking.
/ in person & remote
Things I’m building.
/ personal workDon’t take my word for it.
/ references“
[Matt] always looked for unique ways to drive technology adoption with our agency. I believe that he would bring that same attitude and focus to whatever role he takes on next.
Brian Reas
Chief Operating Officer · Northwestern Mutual — The South Florida Group
read the letter ↗
“
Matt was a hard worker and brought enthusiasm to his consultations and trainings. He was a problem solver and willing to find a creative solution.
Eileen Kirchner
Asst. Director, Field Technology Customer Success · Northwestern Mutual
read the letter ↗
From written letters of recommendation · January 2022